Customer Support Policy

At Matoz Car Accessories, we build relationships through our Customer Experience Team which is dedicated to ensuring every interaction is informative, seamless, and tailored to your needs. Here’s how our customer support works:

• Office & Showroom: Visit us at Stanmer Park Mall on Ngong Road (behind Adams Arcade) for in‑person assistance and hands‑on product demos
• Hours & Response Times: We’re available Monday–Friday, 8am–5pm. All email and WhatsApp queries received during business hours are acknowledged and resolved within 24 hours.
• Multi‑Channel Access:
• Phone & WhatsApp: +254 711 888 880
• Email: info@matozcaraccessories.com
• Social Media: Facebook & Instagram DMs
• Product Expertise: We stock and install a wide range of car essentials—tyres, alloy rims, seat covers, car perfumes, phone holders, and more. Also, our certified technicians handle alarms, USB/audio systems, CCTV setups, speed governors, and full vehicle diagnostics with precision and care.
• Escalation & Follow‑Up: If your inquiry is complex, we’ll escalate it to a Senior Support Specialist who’ll keep you updated at every stage
• Customer Feedback Loop: After each service, you’ll receive a brief survey. Your insights drive our continuous improvements, and top suggestions are shared with our management team monthly.
• Community Care: Beyond transactions, we host quarterly “Car Care Clinics” at our showroom—free workshops on maintenance tips, accessory care, and DIY diagnostics. Follow us on social media for event announcements and exclusive offers.