Delivery Policy

At Matoz Car Accessories, we ensure your purchases arrive safely and promptly, no matter where you are in Kenya. Here’s how we handle delivery:

• Nationwide Coverage: We deliver to every county across Kenya, ensuring that all customers can access our full range of accessories.
• Flexible Shipping Rates: Delivery fees are calculated at checkout based on your exact location and the size or weight of your order.

·         Standard Delivery which typically takes 2–5 business days. And In‑Store Pickup where  you order online and collect at our Stanmer Park Mall showroom (Ngong Road, behind Adams Arcade).

• Real‑Time Tracking: Once your order ships, we send you a tracking number via SMS and email. Monitor your package’s journey from our warehouse to your doorstep.
• Safe & Secure Handling: We partner with reputable courier services that specialize in careful handling of automotive parts. All items are packaged to industry standards to prevent damage during transit.
• Delivery Support: If you have questions about your shipment, contact our Delivery Team at info@matozcaraccessories.com or WhatsApp +254 711 888 880
• Missed or Failed Deliveries: If a delivery attempt fails, the courier will leave a notification with instructions for re-scheduling or pickup.
• Claims & Replacements: In the unlikely event your package arrives damaged or is lost in transit, notify us within 48 hours.